SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20251205-9C4CB-2147325861. Severity: Injury, No First Aid or Medical Attention Received. Product: Frigidaire FCRG3062AS (30 inch 5 Burner Freestanding Gas Range in Stainless Steel with Quick Boil and Steam Clean). Incident: I'm a 53 year old who bought a new gas range and while using it, the entire house started to smell like gas. The range also made a loud booming noise inside which shook the range. I sent my family outside while I turned off the oven and evacuated our pets. I called [REDACTED] from outside. When the [REDACTED] employee came, he tested the air for gas and found alot of gas inside of the oven when he opened the oven door. The [REDACTED] employee turned on the range and after a few minutes, it made the booming noise inside again. He said the gas was building up inside because the ignitor was faulty and it was not lighting as fast as it should. He said the range was defective and extremely dangerous and could explode if used. He disconnected it and tagged it as unsafe to use. I had a headache and nausea from inhaling the gas fumes. Home Depot said I have to contact the manufacturer for a refund. I contacted Frigidaire and they won't give a me a refund. They said they will order parts to try to fix it. Since this incident, I have researched and found numerous people who had the same issue with the same model and Frigidaire is still selling the products, knowing they are defective and dangerous.