SaferProducts incident

Failure type

Leak

Incident narrative

SaferProducts.gov consumer incident report 20251205-FCCF0-2147325862. Severity: Incident, No Injury. Product: Samsung Bespoke (Samsung Bespoke French Door). Incident: I purchased a Samsung Bespoke refrigerator back in August 2025 and on Nov 10th, 2025, I reported that my freezer wasn't freezing the food. A ticket was made, and a tech came out 1 week later. The tech bought a part out to fix it and we thought it was done. A few days later, the issue was still there. The tech came back out on Nov. 24, 2025, stated now that freon was leaking. He told me that this was above his experience level and now needed to go to a different specialist who handles this type of issue. Mind you all of this taking place close to Thanksgiving, so I had to throw out ALL of my freezer food. I was compensated for the freezer food. Over the days, my whole refrigerator went out so nothing was cooling. The 3rd repair was scheduled for Fri Dec 5, 2025, in which I received a text from the tech stating that he would be out, however, the time conflicted. A few minutes later, I received another text stating that the part that was ordered to repair my refrigerator was broken and that I now had to reschedule THIS apportionment. Needless to say, I am livid. I went 4 weeks with having an issue with this refrigerator, and when I called Samsung and explained this to them and asked them to compensate for the refrigerator food and to get a new refrigerator, they denied me stating that I already received compensation for the freezer. I stated that this is a new problem, which was caused by the now 4 week problem. All I want from them is the food money and a new unit. As it is, Ive had to throw out my sons antibiotics because it had to be refrigerated, as well as $400 worth of n