Product
Bemis Richfield Elongated Toilet Seat Bemis Richfield 73088146786 Elongated Toilet Seat
Category
Home & Garden
Report number
20251207-C9EF9-2147325789
Ownership age
About 0 months to failure (from purchase date when reported)
Failure type
Explosion / rupture
Incident narrative
SaferProducts.gov consumer incident report 20251207-C9EF9-2147325789. Severity: Injury, No First Aid or Medical Attention Received. Product: Bemis Richfield Elongated Toilet Seat Bemis Richfield 73088146786 Elongated Toilet Seat (I need to make you aware of a SERIOUS and very DANGEROUS manufacturing/enginnering defect on a product (Bemis Richfield 73088146786 Elongated Toilet Seat) I just purchased on 12/6/25 from The Home Depot (Order #[REDACTED]/SKU #1001262676). On installation, I had missed step 3 after completing step 6, and the hinge caps would not properly seat into the cap. I needed to reverse my steps so that the toilet seat would open properly. I then watched Bemis's "how to" video for intallation and at the end of the video it advised something to the effect of "don't worry, you can always loosen (Hardware Kit B) with a 5/8" wrench. When loosening the first "B", it experienced a CRITICAL FAILURE and EXPLODED the top part of "B" directly at my FACE with such force as to actually lacerate my nose and cheek. Had it been less than 2 inches higher, I would have suffered SEVERE EYE DAMAGE or blindness as I was working directly over "B" when it critically failed. After gathering my wits, I attempted to work on the second "B" but this time covering the top of it in case of a potential repeat. Sure enough, the second "B" also experienced a CRITICAL FAILURE and EXPLODED. I have pictures of my injuries and have retained the original product and packaging. I am requesting an IMMEDIATE response and reply on Monday 12/8/25 from both the manufacturer and CPSC and be provided with a direct contact case worker though this process. Thank you. Sincerely, David Thelen; Concerned USA Citizen). Incident: I hereby request a recall of all Manufacturers products containing the Hardware Kit included in this complaint and that these Hardware Kits be replaced and reingineered with a material that will not critically fail and injure another consumer. I need to make you aware of a SER
Official report number: 20251207-C9EF9-2147325789. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.