SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20251212-5CD93-2147325614. Severity: No Incident, No Injury. Product: Frigidaire Model # FFHS2611LW (Side-by-side White Frigidaire Refrigerator/Freezer from Lowe's on February 7, 2017 . Model # FFHS2611LW, Serial # 4A64706654. [REDACTED] 72092 FFHS2611LW 798.00 FR 26-CU FT SXS REF FFHS2). Incident: This Letter Represents the Events That Occurred With the Frigidaire Refrigerator Purchased on February 7, 2017 Complainant: [REDACTED] Purchase Information On February 7, 2017, I purchased a new side-by-side Frigidaire refrigerator from Lowes. Model Number: FFHS2611LW Serial Number: 4A64706654 The refrigerator was purchased for normal residential household use. First Failure March 20, 2018 On March 20, 2018, I contacted Frigidaire/Electrolux because the refrigerator was not remaining cold and the freezer was defrosting. The repair process took several days due to the following issues: The first service technician was extremely unprofessional and hostile, making it necessary to request another service provider. A second technician was ultimately dispatched to complete the repair. Although Frigidaire extended the warranty for parts and labor at no cost, this malfunction caused significant hardship, including: Loss of food from both the refrigerator and freezer, totaling approximately $600 Lost wages due to time taken off work Additional costs for ordering food daily while the refrigerator was nonfunctional Second Failure August 2, 2018 On August 2, 2018, I again contacted Frigidaire/Electrolux because the refrigerator once more failed to remain cold. I initially contacted [REDACTED] Warranty, whose service technician stated that the refrigerator was leaking [REDACTED]. I was informed that refrigerant leaks were not covered by [REDACTED] Warranty, so I immediately contacted Frigidaire/Electrolux. At this point, I became extremely alarmed. This was the second major failure with