SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20251226-8143E-2147325209. Severity: No Incident, No Injury. Product: Conair BC171DG (Product is a Conair Double Ceramic 3-in-1 Hot Air Brush model BC171DG sold on Amazon.com). Incident: I wanted to report an ongoing issue with a Conair powered hair brush product with a faulty switch that eventually fails to shutoff and loses heat setting control that results with only a high heat output and emits a burning smell because I believe it warrants a safety issue. Product is a Conair Double Ceramic 3-in-1 Hot Air Brush model BC171DG, SN 0724. I, [REDACTED], purchased this new product from Amazon.com on 9/27/25 and am the only one that used product with no reported injuries. Switch failed within three weeks of received purchase under normal use. I immediately stopped using product upon failure to prevent any potential skin burning or electrical fire/shock occurrences. After reading Amazon customer reviews of this product, I found that there are many reviews indicating a switch failure with same symptoms dating back more than a year. There are Amazon reviews that also indicate that any received Conair product warranty replacement units also had exhibited a switch failure with same symptoms. I contacted Conair/Cuisinart Product Support on 12/15/25 about switch failure and was informed that there were no recalls issued on product, were aware of issue but were unaware of any corrective action being taken, and that the resolution was to unplug unit from wall in order to power OFF. MFG does not disclose product MFG date nor location information. I declined an offered warranty replacement unit in light of ongoing product issue.