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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Volpam SPT7

Category

Electric Vehicle

Report number

20251227-64D1D-2147325175

Ownership age

About 10 months to failure (from purchase date when reported)

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20251227-64D1D-2147325175. Severity: Incident, No Injury. Product: Volpam SPT7 (Volpam Electric Scooter, Model SPT7, black/gray color. Adult electric scooter with a foldable handlebar stem and integrated deck battery. The scooter is powered by a 350W electric motor with a 36V 10.5Ah lithium-ion battery. It is marketed for adult riders with a stated maximum load of 120 kg (264 lbs).). Incident: I am submitting this report to document a serious safety hazard involving a Volpam electric scooter purchased through Amazon. While using the scooter under normal riding conditions, I discovered structural instability in the frame and handlebar assembly. The scooter began to feel unstable, and the frame appeared to be separating. This created an immediate risk of collapse while riding. In addition to the structural defect, the scooter experienced multiple critical component failures, including: Brake assembly failure: brake components loosened and fell apart while I was riding, requiring immediate repair to avoid an accident Brake light failure within the first week of ownership Throttle failure, requiring replacement Battery inefficiency, requiring daily charging despite normal usage Because of these failures, the scooter is unsafe to operate. I weigh approximately 180 pounds, which is well within the advertised weight limits for this product. After experiencing these issues, I reviewed product feedback and found multiple verified customer reviews reporting the same defect, including scooters snapping in half or breaking apart during use, resulting in falls, injuries, and hospital visits. This suggests a systemic manufacturing or design defect, not an isolated incident. I contacted both Amazon and the manufacturer. Amazon declined assistance due to the return window expiring. The manufacturer refused a refund or brand-new replacement and offered only repair or a used replacement unit (90% new), which does not adequately address a saf

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20251227-64D1D-2147325175. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.