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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Rheem Model: XG40T06EN38U0

Category

Home & Garden

Report number

20251227-6A76A-2147325174

Ownership age

About 34 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20251227-6A76A-2147325174. Severity: Injury, No First Aid or Medical Attention Received. Product: Rheem Model: XG40T06EN38U0 (Rheem gas water heater). Incident: I am reporting a severe safety hazard involving a Rheem gas water heater (Model: XG40T06EN38U0, purchased from Home Depot in 2023). On December 20, 2025, the unit began leaking water severely from the base. Shortly after, it completely stopped workingno hot water, and the power indicator light went out. This indicates water has caused an internal electrical failure, creating a serious risk of electric shock or fire. To prevent flooding, I had to shut off the main water supply to my house. As a result, my household (including a minor child) has had no running water for days, unable to bathe or maintain basic hygiene. The manufacturer (Rheem) has only offered an insufficient $520 voucher and refuses to provide repair service, leaving us in an unsafe and uninhabitable condition.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20251227-6A76A-2147325174. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.