SaferProducts incident

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20251229-DE80E-2147325091. Severity: Incident, No Injury. Product: Emeril Lagasse Everyday 360 XL Air Fryer Oven (Emeril Lagasse Everyday 360 Stainless Steel Air Fryer, 360 Quick Cook Technology, XL capacity, 9-in-1, 12 Pre-Set Cooking Functions including Bake, Rotisserie, Broil, Pizza, Slow Cook, Toaster). Incident: Sirs, I purchased a "Emeril Lagasse Everyday 360 Stainless Steel Air Fryer, 360 Quick Cook Technology, XL capacity, 9-in-1, 12 Pre-Set Cooking Functions including Bake, Rotisserie, Broil, Pizza, Slow Cook, Toaster" from Amazon.com on October 30th 2025. It arrived November 4th, it was removed from the box, plugged in, and when my friend went to preheat it he received a mild shock. I then duplicated his actions and also received a shock by finger touching the metal case while turning knob. I had a VOM and was able to measure the voltage as relatively mild 9 volts DC. I contacted the manufacturer (not an easy task) to get the oven exchanged and warn them of the danger (primarily litigious jerks who would make a big deal out of it). I got a run around with demands for pictures of the outlets it was plugged into, the cord, the oven in place, all easy enough except the oven was delivered to my vacation home and I was driving back1300+ miles the next day and had to take it with me, and could not contact the comapny until after I returned. the company refused to do anything with out the requested pictures despite my explanation of the timing and that it may be 6 months before I returned. I explained that the countertop was butcher block (wood), that the cord had no damage and as the shock was DC and no AC the problem could not be cord related. A week after my return home (where, incidentally, was the Emeril Lagasse airfryer that My wife and I have used for years and caused us to want one at the vacation home) I had triple hernia surgery. Thank god for Amazons customer service who a