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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model: HW-K950 (Model Code: HW-K950/ZA)

Category

Electronics

Report number

20251230-6BEDA-2147325041

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20251230-6BEDA-2147325041. Severity: Incident, No Injury. Matched catalog product: Samsung Model: HW-K950 (Model Code: HW-K950/ZA). Source model text: Mod# NE5K950WS/AA.. Incident: an issue that when you turn the burner down (in temperature) while operating (cooking) they have the propensity to kick on to the high position ! I have this on/at our home multiple video's. (i.e. if you turn the burner which is cooking down to a significant lower temperature, and walk away for a few minutes or greater (i.e. left to simmer) the burner will switch to "high" and stay that way, until a fire is created or if caught in time, turned to the off position! Is this the same suit or another?

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20251230-6BEDA-2147325041. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.