Product
Apple 2019 MacBook pro, 13 inch, 8 gb memory 256 gm storage. space gray color
Category
Electronics
Report number
20251230-7D21E-2147325042
Ownership age
About 9 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20251230-7D21E-2147325042. Severity: Incident, No Injury. Product: Apple 2019 MacBook pro, 13 inch, 8 gb memory 256 gm storage. space gray color. Incident: On April 6, I purchased a refurbished MacBook from Back Market (Order #[REDACTED]) for $320.93. While in normal use recently, the laptop began smoking and leaking fluid. For immediate safety, I moved the device away from flammable materials. I returned the device under warranty, but the seller denied my claim, alleging "liquid damage." I am formally disputing this based on the merchants own photographic evidence: Proof of Thermal Failure : The battery casing is clearly melted, bubbled, and charred. Simple liquid exposure does not melt plastic; only the extreme heat of a battery thermal runaway event (fire hazard) does. Misidentified Fluid: The "liquid" the seller found is battery electrolyte that vented during the smoking event. The seller is mislabeling this hazardous chemical leakage as user-induced water damage to avoid a refund. Safety Negligence: Back Market support has refused to acknowledge the physical evidence of melting and continues to support the seller's dangerous misdiagnosis. I am requesting a full refund of $[Insert Price] as the product sold was defective and presented a significant fire risk.
Official report number: 20251230-7D21E-2147325042. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.