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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NE63T8511SS

Category

Kitchen Appliance

Report number

20251230-9D830-2147325054

Ownership age

About 31 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20251230-9D830-2147325054. Severity: Incident, No Injury. Matched catalog product: Samsung NE63T8511SS. Incident: Samsung stove has caused multiple small fires in my home. The knobs are known to be unsafe. They sent clips to stop them from rotating but this has caused the plastic behind the knobs to chip and break which allows food matter to fall into the front facade of the stove. The solution also requires diligence from customers who should not be required to perform extra steps in order to remedy a deadly design flaw. Most recently the knobs ruined Christmas dinner and caused a fire. This was a traumatic experience for my son and this could have been avoided if the manufacturer recall was sufficient.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20251230-9D830-2147325054. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.