SaferProducts incident

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20260114-8D450-2147324563. Severity: Incident, No Injury. Matched catalog product: Frigidaire Electric Range Model FFEF3054TS. Source model text: FFEF3054TSR. Incident: The outer glass on my Frigidaire oven shattered. I baked a pizza at 425*F. When the pizza was finished cooking I turned the oven off and served the pizza to my child (8). 30-40 minutes later there was loud POP and then the sound of glass shattering. I went into the kitchen and saw the oven door had shattered everywhere in my kitchen. No injuries. I searched online for the replacement parts and came across many reviews for the exact same thing happening, some even when the oven was off and hadn't been used in hours. I moved into my home in May 2023 and had all new Frigidaire kitchen appliances included with the home. Frigidaire customer service rep, "[REDACTED]" told me there is no recall related to this product and "the repair costs will be out of your pocket as the unit is no longer under warranty" and quoted me over $300 for a technician to come install a new glass. When I mentioned the multiple reviews for the same issues, I was offered a 20% off discount. There is no recall for this product but there should be, very unsafe. Thankful my son was not in the kitchen at the time it shattered.