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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Acer A14-52MT-59DP

Category

Electronics

Report number

20260119-DFDF4-2147324391

Ownership age

About 2 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260119-DFDF4-2147324391. Severity: No Incident, No Injury. Product: ACER A14-52MT-59DP (item: Laptop Brand: Acer Model: Aspire 14 AI ( A14-52MT-59DP ) S/N: NXJDJAA00150807EB07600 SNID: 50803243276). Incident: I purchased an Acer laptop on eBay (Acer official store). Within about one month of normal use, the laptop exploded and produced smoke while charging with the original factory charger. The explosion caused the back cover to become loose/opened, and internal components are visibly burned/charred (blackened). I was nearly injured and this incident posed a serious risk of injury and property damage (potential fire hazard). After the incident, I contacted [REDACTED] Protection Plans (warranty/extended protection plan offered through eBay), but [REDACTED] denied my claim, alleging unauthorized repairs. This is incorrect I did not repair, modify, or disassemble the device; the cover opened as a result of the explosion. I have photos/videos of the damaged laptop and the burnt internal components, purchase records, and [REDACTED] denial emails. I am reporting this as a serious product safety hazard.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260119-DFDF4-2147324391. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.