SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260130-857C4-2147324035. Severity: Injury, No First Aid or Medical Attention Received. Product: Frigidaire FFTR1814WWD (This is a white full size standing refrigerator in the kitchen of a mobile home. It has a freezer and refrigerator component.). Incident: We helped our daughter buy a refrigerator back in 2024 in August. It was delivered and put in her mobile home in September of 2024. Yesterday she noticed that the refrigerator by Frigidaire was warm in the freezer part and warm in the Refrigerated part. Unfortunately she realized she ate food from it the night before. So she was very sick with food poisoning symptoms The following day which was the 29th of January. She threw out all of the food and called me on the phone. I told her I could work on seeing if there was a warranty on Friday the 30th. 12:30 AM on the 29th she called me and said she smelled smoke. We contacted the fire department and they did a wellness check to see what could be the problem. They Unplug the refrigerator and checked her smoke alarms. They were concerned it was the refrigerator. Later in the day on Friday I contacted Frigidaire. They told me there was no warranty but immediately told me how they could service it for $335 covering parts labor and a 60 day guarantee. I told them I was not happy with the situation and they did give me a 20% discount and I paid ahead of time for the service. They told me they would send someone out on Monday or Tuesday the following week and they would call me in about an hour. That did happen and I spoke with the serviceman to pick a better date which was Tuesday up next week. He told me he is well aware of what the problem could be. He said he already handled 177 cases of the same problem with the same model serial number. He said he would bet me that it's the defrost timer melting inside. He also said that might