SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20260131-2D464-2147324005. Severity: Injury, No First Aid or Medical Attention Received. Product: Samsung S24U SM-S928U (Phone, business S24 Ultra). Incident: Samsung is knowingly putting out defective product that is Dangerous, and has, in fact, exploded on a colleague of mine. Samsung phones are a safety hazard to consumers! I have purchased sixteen different phones since december 2023, because of defects dysfunction, it malfunctioned losing information, not saving information. All these are motherboard, related issues, software issues problems. When the phone heats up, there's more damages done to the phone, so they continue to mount. The dysfunction and safety. Hazards compound. Having that many phones and more in earlier years, I would say, that I'm an expert on some of the problems and dysfunction consistent with samsung phones, and the deceptions of Samsung and their programmed employees, and dangers their devices are posing. Deception would be bad enough. Putting out defective product, it horrible, but they're actually deceiving people in putting out EXPLODING, OVERHEATING AND UNSAFE PRODUCTS, KNOWINGLY, AS THESE ISSUES ARE AND HVE BEEN REPORTED OVER AND AGAIN. SAMSUNG KNOWINGLY SELLS products that have defective motherboards and are prone to heat up, AND EVEN BLOW UP! NOTE: heating further damages the motherboard, so it's impossible to regulate its own temperature. Temperatures reach burning levels where a consumer's hand cannot hold the device. Devices sometimes shut down and sometimes don't shut down because there's damage to the motherboard reading, what's going on and stopping it. A colleague of mine actually had a Samsung product, a recent model that blew up in their hand thankfully, there were outdoors and were abl