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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung 1st stove NX58M9420SS 2nd stove NX58H9500WS

Category

Kitchen Appliance

Report number

20260202-1F36E-2147323945

Ownership age

About 31 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20260202-1F36E-2147323945. Severity: Incident, No Injury. Matched catalog product: Samsung 1st stove NX58M9420SS 2nd stove NX58H9500WS. Source model text: NE63T851SS/AA. Incident: Oven back smoke and loud sound from back. circuit braker went off. Electrician came out and checked circuit brakers and discovered oven had melted back of oven. Circuit brakers all updated 3 years prior and all working well. cord to oven burned and left burn mark on wall. Contacted Lowes due to concern over installation due to information from electrician. Item 3 years old. Also stove burned paint off wall on left wall. Paint adhered to stove. The electric cord is on right back. Service person not concerned with pain off wall.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260202-1F36E-2147323945. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.