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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Lennox Heat Pump Package Unit Model 13HPP42AP-3A

Category

HVAC

Report number

20260202-310C0-2147323946

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260202-310C0-2147323946. Matched catalog product: Lennox Heat Pump Package Unit Model 13HPP42AP-3A. Source model text: EL180UH100NE60C. Incident: My Lennox Hvac Furnance Model #EL180UH100NE60C Serial# 5921H0544 that I had installed on Dec 30, 2021, stopped working so I had no heat. I called a couple places to fix it and they said it was the heat shield. They also told me it was on recall but it wasn't offical so I would have to pay for the labor of $350 but the part was under warranty. He said some environmental agency told Lennox and other Hvac companies in the [REDACTED] County areas of California had to start using a new metal in their heat shields. This heat shield started warping and could cause a fire hazard as the metal wasn't strong enough to with stand the heat. So now they are going back to the old part which works alot better. How do I make this an offical recall so I can get my labor charge refunded to me?

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260202-310C0-2147323946. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.