SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260210-58FA2-5891338. Severity: Incident, No Injury. Product: General Electric PDT795SYV6FS (Under the counter dishwasher). Incident: The internal dishwasher components are plastic and prone to melting. The lower water spray arm is so close to the dishwasher�s heating element that it caused the ends of that part to melt, and smoke emitted from the appliance. (12/2025): After three or four wash cycles, the consumer noticed a burning odor in the home. When he opened the dishwasher�s door, he saw that the spray arm had melted. He called the dealer and their rep. stayed on the phone and transferred him to the manufacturer. A manufacturer�s authorized technician from Bodewell, was scheduled to come out to his home 1/21/2026. After examining the machine, the technician told the consumer that he needed to replace 3 parts in the machine. The technician ordered the parts to be sent directly to the consumer. The technician came back on 1/27/2026 and installed the new parts. 2/3/2026: The consumer used the dishwasher and after running it for 2 � 3 cycles, the replacement plastic spray arm melted again. The consumer was given a CASE# [REDACTED], by the Manufacturer�s Case Manager for Consumer Relations. He was told that they would consult their Quality Engineering Department and get back to him, but no one contacted him. He followed up with the manufacturer again and inquired about the status of his prior report, but they could not provide a status. Their rep. offered to send out another technician, but the consumer declined and said he would wait until he spoke with their Quality Assurance Department. The consumer said this could have led to a fire in his home. The dishwasher was delivered to the consumer�s home on