SaferProducts incident

Failure type

Leak

Incident narrative

SaferProducts.gov consumer incident report 20260211-F14FF-2147323678. Severity: No Incident, No Injury. Matched catalog product: Samsung NSG6DG8700SRAA. Source model text: NSG6DG8700SR. Incident: Samsung oven/range model NSG6DG8700SR has a gas leak and Samsung repair is not responding urgently or at all (recently). On 1/22/2026 we smelled gas on our oven. We had previously noticed a gas smell, but assumed it was from the burner as it took a few seconds to light. This time, I checked for a gas leak using a gas detector and discovered a gas leak. The leak was on the oven at the Robert Shaw safety valve. We immediately turned the gas valve off and scheduled a repair with Samsung (Service Quick). Samsung arrived on 1/27/2026, but was unable to detect the leak using a soap bubble test. I showed the rep several times (and he confirmed) the gas detector results and even demonstrated it. The rep stated the detector was unreliable and he couldn't help us since he was unable to detect the gas. 1/26/2026 - I called the gas utility and they confirmed the leak at the same spot and red tagged the item and said this was a safety issue. I immediately forwarded pictures of the red tag to Samsung, but they delayed their next visit until 2/4/2026. I asked for a tech with a gas detector. The next rep came out and tried to find the gas leak using a bubble soap detector and a gas detector he had, but didn't find any. When I showed him the red tag and again demonstrated my gas detector at the exact spot, he still said it was unreliable and he couldn't help. He said he would refer it to "Engineering Review" and that they would get back to me by the end of the day. 2/4/2026 - 2/6/2026 - I mad