SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260213-8CA48-2147323601. Severity: No Incident, No Injury. Product: LG LDG4313ST (LG 6.9 cu. ft. Gas Double Oven Range with ProBake Convection in Stainless Steel. Model #LDG4313ST / 00 Internet/Catalog # 206290120 Product Code: FB4753LS.ASTELGA Serial # 608KMQG06732 Manufactured: August 2016). Incident: I am submitting a safety complaint regarding an LG gas double oven purchased new from Home Depot at the end of 2016 (Model: LDG4313ST). Over the life of this appliance, our household has experienced multiple safety-related failures involving both gas operation and electrical components. Historically, the unit exhibited abnormal flame behavior in the lower oven (Flames Shooting-Out of the Oven), requiring service intervention. We later experienced electrical faults in the upper oven, including shorting, repeated breaker trips, and damage to the wall outlet that required replacement by an electrician. The upper oven subsequently failed, and the unit began exhibiting cross-impact issues between the two ovens. Most recently, on December 24 of this year, the lower oven failed completely. LG-authorized service diagnosed the root cause as failure of the main control board (motherboard). LG supplied a replacement control board that did not physically match the original configuration and did not support all required wiring connectors. The technician contacted LG for guidance and WAS INSTRUCTED BY LG THAT UNMATCHED ELECTRICAL CONNECTORS COULD BE LEFT UNCONNECTED. GIVEN THAT THIS IS A GAS APPLIANCE WITH A DOCUMENTED HISTORY OF ELECTRICAL FAULTS AND ABNORMAL FLAME BEHAVIOR, guidance to leave electrical connectors unused raises SERIOUS CONCERNS ABOUT A FIRE RISK AND FAMILY SAFETY CONCERNS. At present, we do not feel it is safe to operate this appliance in our home. The unit remains unusable, and our household has incurred ongoing disruption and expense while awaiting a safe resolution.