SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260213-B5C2E-2147323570. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Revlon Appliances RVDR5298 (Hair dryer). Incident: Hello, am writing to formally report a serious and extremely dangerous incident involving the hair dryer purchased from your company. While using the hair dryer under normal conditions, the device suddenly malfunctioned and exploded with visible sparks, immediately igniting a fire. Fortunately, the fire was brought under control before it caused further destruction but left burns and physical injury. However, the incident resulted in significant smoke filling the entire apartment, producing toxic fumes that made breathing difficult and required immediate ventilation of the space. It set up fire alarm. This was a deeply alarming situation that posed a direct threat to personal safety, health, and property. An electrical appliance intended for everyday household use should never fail in this manner. The severity of this malfunction raises serious concerns regarding the product's safety, quality control, and compliance with applicable safety standards. Given the potential consequences of this incident, I am carefully documenting all details, including the condition of the device, the environment, and the impact on the apartment and occupants. I expect this matter to be treated with the utmost urgency and seriousness. Please advise on the next steps you will be taking to address this issue, including how you intend to investigate the incident and resolve the situation appropriately. I look forward to hearing from you.