SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260218-98F33-2147323449. Severity: Incident, No Injury. Product: GE GGS600AV2WW (GE GAS RANGE Model GGS600AV2WW, SN TA189826Q. This is a slide in gas range in white.). Incident: GE Gas Range, Model GGS600AV2WW, S/N TA189826Q, purchased December 6, 2025 at Hoffmans Appliances in Rochester, NY. Range was installed by Hoffmans on December 18, 2025. It has not worked properly from the get-go. This 2-month-old gas range has a severe safety defect in the broiler ignition system. The electrical glow-bar igniter remains energized and 'brightly lit' throughout the entire cooking cycle without turning off. This indicates a failure of the control board relay or a defective igniter failing to reach the proper amperage to fully open the gas safety valve. Simultaneously, the gas valve is only partially opening, resulting in a dangerously weak, flickering flame that cannot reach broiling temperatures. This creates a twofold hazard: (1) An electrical fire risk from a high-voltage component remaining energized indefinitely, and (2) a risk of gas buildup or 'fluttering' ignition. The manufacturer ([REDACTED]) and retailer (Hoffman's) have been notified of this safety hazard but have refused to replace the unit, forcing me to keep a potentially dangerous gas appliance in my home for several weeks until a service date of March 2nd. This is totally unacceptable!