SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260302-F918D-2147323080. Severity: No Incident, No Injury. Product: Sharp The model is SMC2265KS. (It is a Sharp 2.2 cu. ft. 1200W Stainless Steel Countertop Microwave Oven. The model is SMC2265KS. The serial number is M24Z14 18080. It was purchased from Lowes in May 2025.). Incident: I was making a cake based treat in my microwave that I make regularly. I went out side for 10 minutes to do some yard work. When I reentered the house, it was completely filled with smoke to the point it was hard to breathe. I raced around the house for 2-3 minutes trying to figure out what was on fire, before I discovered the microwave had overheated and failed to shut off. Microwaves have safety features that would never let a microwave get to this point and would shut off. MINE DID NOT. It got so hot it melted the plastic insert the tray sits on and the tray fused to the insert. The inside is destroyed. I immediately unplugged the unit and got it out of the house. Opened all the windows and put fans around to clear the smoke. I opened a claim with Sharp, case number [REDACTED], on a warranty claim as it's within it's 1 year warranty. Sharp took 5 days to "evaluate" and has claimed I made the cake wrong and they are denying my claim. Ludicrous. They nearly burned down my house and tell me their product's failure was because I was making a cake treat, I've made dozens of times before, caused the microwave's failure.