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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Breville The Oracle Touch

Category

Kitchen Appliance

Report number

20260310-F0274-2147322794

Ownership age

About 51 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260310-F0274-2147322794. Severity: Incident, No Injury. Product: Breville The Oracle Touch (My Products THE ORACLE TOUCH - BRUSHED STAINLESS STEEL SKU BUSBES990BSS1BUS1 Serial Number A1BUAESA212902818). Incident: Breville Oracle Touch espresso machine (purchased new Dec 2021, $2699.95) failed catastrophically on first use post-2024 Breville service. Powered on immediately stuck in heating/flushing cycle. Exterior became extremely hot to touch (scalding). Very hot/boiling water expelled from rear vents. Audible boiling sounds, possible electrical flickering. Unplugged immediately - clear fire/burn hazard. Overheating/boiler failure also occurred years prior (pre-2024 service when boiler parts replaced among other parts). Two total Breville repairs failed to resolve chronic defect. Machine sat unused post-service until March 7, 2026 incident. No injury but imminent risk of fire/serious burns. Breville refuses replacement (offers 35% discount), cites expired warranty despite safety hazard.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260310-F0274-2147322794. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.