SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260317-877A9-2147322592. Severity: Incident, No Injury. Product: Viking Range VGIC53024BBW00 (Residential Viking gas range and oven used for cooking in a home kitchen. The unit is a full-size freestanding gas range (approximately 3048 inches wide, stainless steel finish) with multiple gas burners and a gas oven below. The appliance is connected to a residential natural gas line and is used for standard household cooking purposes. The product includes electronic ignition for burners and oven. The reported issue involves failure of the ignition system, resulting in gas release and odor during normal operation.). Incident: I purchased a Viking gas range on October 26, 2024. From initial installation, the appliance has exhibited repeated ignition failures and releases a noticeable gas odor each time a burner or the oven is started. Gas can be smelled throughout the home during normal operation. The product is a residential gas range used for everyday cooking in a home kitchen. It has been used by adults in the household following normal operating instructions. This condition presents a serious safety hazard due to the release of combustible gas inside the home. While no physical injuries have occurred, the situation poses a clear risk of fire, explosion, or gas exposure. Multiple service attempts have been made, including visits by an authorized service provider assigned by the manufacturer. Repairs have not resolved the issue. The manufacturer has indicated that additional ignition system parts are on backorder for at least one month, leaving the appliance unsafe and unusable during this time.