SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260331-1B020-2147321142. Severity: Incident, No Injury. Product: SharkNinja her Ninja Flip Toaster Oven - SP151 (SharkNinja Flip Airfryer Toaster Oven). Incident: I had purchased SharkNinja Flip Oven/Airfryer (SP151) in May of 2025. After a few months of regular use, I noticed that time to toast a slice of bread started taking upwards of 8 minutes. I reached out to Shark Ninja (SN) and they wanted me take a photo of the heating element to send it to them, which I did. The heating element clearly appeared blown (turned dark instead of white filament). They said they will respond in a day or two. I followed up with them a few days later. They responded wanting additional information such as S/N, Model Number, and Date Code that is found on one of the pins of the plug. I tried to pulled the plug out of the socket and seemed stuck. I was able to pull the plug with ample force and noticed that plug was fused to the melted electrical socket (the socket had melted around the plug). I reported this to SharkNinja and they sent me a [REDACTED] label to return the product, which I did. I also got my electrical socket replaced. I repeatedly explained to them seriousness of this claim that this product is a fire hazard and could have resulted in a house fire resulting in damage to the property and/or lives (I live in a townhouse). After many back and forth, they were "pleased" to let me know that they will be paying me the cost of the unit and the cost to repair the electrical socket which I had reported to them with receipts. They want me to fill out a W9 form and want me to sign a blanket release form releasing them and the retailer (name withheld for now). The release also prevents me from discussing this incident to media or anybody else. The