SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260331-2E973-2147321123. Severity: Injury, No First Aid or Medical Attention Received. Product: Dyson AM09 (Dyson AM09). Incident: I purchased a Dyson AM09 heater under warranty still. While using it, it caught on fire, burned and warped the heater causing toxic fumes to be released, and burned the power strip outlet (that has a surge protector) that it was plugged into. I notified [REDACTED] the Dyson Executive Resolution Specialist, and she rejected giving me a replacement heater, claiming the burn marks were discoloration from cleaners (though I only cleaned with a towel and used a fan to remove dust), claimed the burns were from an external heat source (absolutely no heat sources surrounded the unit). These toxic fumes released caused me severe nausea, and if I did not wake up in the middle of the night, my whole house would have burned. I complained and asked for a 2nd opinion, so I brought it to a Dyson Service Center in Bolingbrook IL, to which I explained the issue to the tech. The tech simply responded with: [REDACTED] already told me not to grant the claim, and to say the issue was caused from dust. The fact [REDACTED] from Dyson is knowingly hiding the fact that their heaters are fire hazards and release toxic fumes, is very dangerous. It is illegal they knowingly see an issue with their products, yet conduct in conspiracies to make their techs lie on their behalf. I have any evidence needed to substantiate my claims.