SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260402-00746-2147321049. Severity: Incident, No Injury. Product: John Deere 1GX325EHLRS101031 (Z325E ZTrack 54 inch 24 HP v twin gas zero turn rising mower, plus accessories.). Incident: Product: John Deere Riding Lawn Mower Model: Z325Eztrack mower Serial Number: 1GX325EHLRS101031 Date of Incident: November 8, 2025 Description of Incident: The John Deere riding mower caught fire during normal use. The fire originated from the mower while operating under typical residential conditions. This presents a serious safety hazard with risk of injury, property damage, or worse. Following the incident, I contacted John Deere. I was instructed to take the mower to an authorized dealer, [REDACTED], for inspection. However, the dealer has stated that John Deere corporate instructed them NOT to inspect or service the mower because it must be handled by a John Deere fire investigation team. As of today, the mower has remained at the dealer for over 30 days without inspection. Multiple follow-ups by both the dealer and myself have not resulted in any action or timeline from John Deeres claims department. No direct phone contact has been provided, and communication has been limited to unanswered or delayed emails. Safety Concern: Fire occurred during normal operation Manufacturer has delayed inspection of a fire-related incident Dealer is prevented from taking action Potential risk to other consumers if defect exists Requested Action: Immediate investigation into the fire incident Review of potential product defect or safety issue Assistance in prompting manufacturer response This delay in addressing a fire-related hazard raises serious consumer safety concerns.