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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A

Category

Electronics

Report number

20260411-7BEC8-2147320724

Ownership age

About 76 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260411-7BEC8-2147320724. Severity: No Incident, No Injury. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: 15z-cw100. Incident: The Product caught on fire. The HP Pavillion laptop was not plugged in, and was not being used. It was closed and set aside. I heard a hissing noise and saw smoke and flames. I grabbed the laptop and ran outside with it. It burned the surface it was sitting on. The laptop was used earlier in the day. It produced a thick chemical smell and all doors and windows were opened. No one was injured.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260411-7BEC8-2147320724. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.