afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HeyBike Cityscape Electric Bike 350W

Category

TV

Report number

20260417-44600-2147320463

Ownership age

About 21 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20260417-44600-2147320463. Severity: Injury, Emergency Department Treatment Received. Product: HeyBike Cityscape Electric Bike 350W (Heybike Cityscape Electric Bike 350W(Peak 500W) Electric City Cruiser Bicycle Up to 40 Miles Removable Battery, 7-Speed and Dual Shock Absorber, 26" Electric Commuter Bike for Adults). Incident: My wife has several times reported instances in which her HeyBike Cityscape (2024) has suddenly and inexplicably accelerated without her touching the throttle. There have been two instances in which my wife's HeyBike has injured her. In October 2025, she was riding her HeyBike when it suddenly accelerated as she was turning a corner (without her touching the throttle). She slammed into the sidewalk and was thrown off the bike. In addition to a sprained ankle & road rash, she broke her foot. Two weeks ago, she turned on her bike and was walking it it through a school yard when it suddenly accelerated (again without her touching the throttle). It severely bruised her legs and hips (welts). Her school recorded CCTV camera footage of the event wherein the bike suddenly and unexpectedly accelerated on its own. She appreciates her bike, but not to the point where it will cause her serious injury. We purchased the HeyBike on July 2024. The model is as follows: Heybike Cityscape Electric Bike 350W(Peak 500W) Electric City Cruiser Bicycle Up to 40 Miles Removable Battery, 7-Speed and Dual Shock Absorber, 26" Electric Commuter Bike for Adults

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20260417-44600-2147320463. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.