SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20260418-91922-2147320428. Severity: Injury, Seen by Medical Professional. Product: macbook pro m2 Macbook pro 16" (Apple MacBook Pro 16"). Incident: On March 22, 2026, I was electrocuted by my MacBook Pro while using it normally. The electrical current caused a deep vibration to the bone in my hand and pain radiating through my arm and elbow. Prior to this incident, I filed numerous complaints with Apple about this same computer. My Apple Support history shows months of reports including: overheating, fan issues, loss of mouse control, system instability, and external hard drives being destroyed by the computer. I told Apple at least three different hard drives had been "zapped and destroyed" by this device. Despite these repeated complaints, Apple never warned me to stop using the computer or offered a replacement. After the electrical shock, I went to urgent care. Medical findings included: Diagnosis of "Exposure to other electric current, initial encounter" (W86.8XXA) Diagnosis of nerve damage (Radiculopathy, site unspecified) *Blood pressure spiked to 157/103 (I have never had high blood pressure before)* Prescription for gabapentin (nerve pain medication) Referral to a neurologist within 7 days Three days after the shock, I experienced severe chest pain during a workout and was advised to seek emergency care. I now have a referral to a cardiologist as well. Weeks later, my hand still hurts. I have cold sensations from my hand up to my elbow. I have to avoid touching countertops or any edge with that part of my hand because of the pain. Apple has demanded that I send them my computer for "investigation" with no guarantee of compensation. If I send the computer, I lose the only physical evidence of the electrical fau