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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Razer Razer Blade 15 Advanced 09-0330

Category

Electronics

Report number

20260420-02C0F-2147320302

Ownership age

About 53 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20260420-02C0F-2147320302. Severity: Injury, No First Aid or Medical Attention Received. Product: Razer Razer Blade 15 Advanced 09-0330 (Product information Product category: Computer / Laptop Product name: Razer Blade 15 Advanced Model number: RZ09-0330 Serial number: BY2052M01103964 Product number / SKU: RZ09-03305E53 Manufacturer: Razer USA Ltd., 9 Pasteur, Irvine, CA 92618 Date of manufacture (if asked): 2020 (per device label) Where purchased: Best Buy Approximate purchase price: $2,500). Incident: On June 10, 2023, the lithium-ion battery in my Razer Blade 15 (Model RZ09-0330, Serial BY2052M01103964, Product RZ09-03305E53) swelled catastrophically during normal use, deforming the laptop chassis and separating the bottom casing from the device. The device reached contact temperatures that caused heat injury to my abdomen and chest while in use on my lap. This failure was preceded by a documented four-month history of thermal instability on the same unit. On February 15, 2023, I opened a case with Razer Support (Incident #[REDACTED]) reporting persistent overheating, system crashes, and a burn injury to my finger from the chassis during normal photo editing and gaming use. The reported chassis temperatures exceeded 80C. I responded in detail to all troubleshooting questions from Razer's Laptop Specialist Team. The case stalled after Razer requested a video of the intermittent crashes and did not escalate the report for hardware safety review. On June 11, 2023, I notified Razer Support of the battery failure and physical injury. The case was not substantively addressed until I escalated to executive leadership in April 2026. Razer has acknowledged the case record but declined refund or replacement, offering only a 50% discount on repair services, which I have declined on safety grounds. Photographs of the chassis deformation, separated bottom casing, and battery swelling are available, along with the full support corresp

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260420-02C0F-2147320302. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.