Product
Motorola Motorola G Play 2026, Model XT26153
Category
Electronics
Report number
20260429-A3E1D-2147319967
Ownership age
About 0 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20260429-A3E1D-2147319967. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Motorola Motorola G Play 2026, Model XT26153 (Motorola G Play 2026 smartphone, model XT26153. Product description on the order is PIB MOT G PLAY26 XT26153 TAP. Black touchscreen cellular mobile phone intended for everyday personal use, including calling, texting, internet access, and mobile applications. Standard handheld smartphone size with rechargeable internal lithium battery and SIM card capability for wireless service. Purchased new through AT and T on April 21, 2026 under [REDACTED]. Return or exchange period listed through May 5, 2026.). Incident: I purchased a Motorola G Play 2026 model XT26153 phone from the AT and T store on April 21. Shortly after purchase, the device began experiencing serious operational problems, including repeatedly locking up, freezing, and becoming unusable during normal operation. Due to these ongoing defects, I returned to the AT and T store on April 24, where store employees replaced the SIM card and advised me to monitor the phone to see if the issue was resolved. When the same problems continued, I returned again on April 25 and was instructed to wait an additional 24 hours. The device continued to malfunction. On April 27, I was demonstrating the recurring issue to my friend [REDACTED] by showing him how the phone would freeze while using the AT and T Device Unlock app. During normal handling, the phone battery suddenly became extremely hot, then exploded and caught fire. As a result of the incident, [REDACTED] suffered burns to his hand, and the fire burned a hole in the carpet inside his residence. This incident could have resulted in far more serious injuries if the phone had exploded while being held against someone's head during a call or in close contact with the face. Prior to the battery failure, the phone had already shown repeated signs of malfunction and instability. I do
Official report number: 20260429-A3E1D-2147319967. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.