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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Acer Acer Nitro V 16 AI

Category

Electronics

Report number

20260511-621EB-2147319500

Ownership age

About 6 months to failure (from purchase date when reported)

Failure type

Leak

Incident narrative

SaferProducts.gov consumer incident report 20260511-621EB-2147319500. Severity: No Incident, No Injury. Product: Acer Acer Nitro V 16 AI (An Acer Nitro V 16 AI 16" WUXGA IPS 180Hz Gaming Laptop, AMD Ryzen AI 5 240 processor, nvidia geforce rtx 5050 with 8gb gddr7 vram, 16gb ram, 512gb pcie gen 4 ssd, obisdian black). Incident: Acer returned a laptop after repair that was documented by chat support as having gotten a motherboard replacement, bottom case replacement, and top case replacement. But when I got the laptop, it said they only updated the bios and tested it and that no issues were found. The laptop is now emitting a sweet, alost nail polish like odor which is causing headaches. An Acer supervisor over the phone advised me to ship this potentially hazardous device (if the battery is damaged like it seems like it is) through standard [REDACTED] against federal safety regulations. They also told me that the battery wasn't leaking, that they "know how batteries work," and that they could "see" about getting it shipped in different packaging. Also, they didn't acknowledge that the chat support worker lied about my laptop being repaired.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260511-621EB-2147319500. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.