SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260516-B8A0A-2147319229. Severity: Incident, No Injury. Product: Apple IPhone MYW33LLA (Apple iPhone 16 Pro Max Black Titanium 256gb). Incident: I am filing a complaint regarding a potentially defective Apple iPhone 16 Pro Max that has been experiencing excessive overheating during normal use and charging. Over the past several weeks, I have consistently noticed that the device becomes extremely hot to the touch, particularly while charging. The overheating became serious enough that I changed the phone battery charging settings to limit charging to 80 percent instead of 100 percent in an attempt to reduce heat buildup and prevent the device from remaining on the charger for extended periods. On the morning of May 16 2026, the issue escalated significantly. I woke up to what appeared to be a burning smell while the phone was connected to its charger. When I checked the device, I found that it was extremely hot. After moving the phone and disconnecting it from the charger, I discovered a visible burn or heat mark on my flooring approximately the size of a quarter in the area where the phone had been resting. I photographed the damage immediately. Based on the ongoing overheating issues and the burn mark discovered this morning, I am concerned that the device may present a serious overheating or fire hazard risk. This overheating issue has been ongoing for weeks and has occurred repeatedly during charging and regular operation. The incident this morning significantly increased my concern regarding the safety of this device. I am also reporting this issue directly to Apple and have filed an FTC report regarding this matter under [REDACTED]. Device Information: Product: Apple iPhone 16 Pro Max Serial Number: JG97KT9LVC