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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Amana NTW4519JW2

Category

Kitchen Appliance

Report number

20260517-4A3C2-2147319143

Ownership age

About 28 months to failure (from purchase date when reported)

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20260517-4A3C2-2147319143. Severity: No Incident, No Injury. Matched catalog product: Amana NTW4519JW2. Incident: My Amana washer just keeps running and sounding like it is draining even after cycle is done. Came home to this as load was washed and finished but it was doing that draining sound. Could burn motor up and burn my house down. It never shuts off. If you hit the button it will go off and come back on within a few seconds. The only way to get it off is to unplug it. Upon further research on internet, this is a known widespread and very popular issue and I cannot understand why a recall has not happened. This is unsafe and they will cheat customers out of fixing what they should fix. Do your job and make whirlpool/amana issue a recall. I called them Friday and the customer service was very rude and not helpful.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260517-4A3C2-2147319143. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.