SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20260526-C2448-2147318670. Severity: Injury, First Aid Received by Non-Medical Professional. Product: LG LG high efficiency stackable medium front load was (LG high efficiency stackable medium front load washer - WM3400CW). Incident: On Wednesday May 20, 2025, I (mother) went to the grocery store and left my son (2 years old) and husband at home. I got a call while I was gone that our LG front loader washing machine front glass exploded and broke when my son just gently touched it. My son got cuts on his hands, arms, and legs from the incident. The washing machine was off and not running at the time. He did not have anything in his hands, and did not hit it hard. He simply touched it with his hands. I immediately filed an escalated claim with LG and was told I would hear back within 24-48h. That was now 6 days ago, and every time I call to get an update, Im told the same thing. We immediately cleaned up the glass, and removed both the washing machine and dryer (also an LG) from our home.