SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260526-E669B-2147318646. Severity: Incident, No Injury. Product: Samsung Model Number- RF18HFENBSR US (Stainless steel refrigerator. I hope my files were downloaded. If not, please provide an email address, and I will send the video and photos I have.). Incident: Product: Samsung Refrigerator Model Number - RF18HFENBSR-US Incident Date: April 22, 2026 On April 22, 2026, my Samsung refrigerator overheated inside my home to the point that cardboard egg cartons stored inside the refrigerator compartment began smoking. I discovered smoke coming from inside the refrigerator and immediately unplugged the appliance because I was concerned about a possible fire hazard inside my home. The incident was especially alarming because the refrigerator was operating in an occupied residence shared with a family member. The refrigerator was approximately six years old at the time of the incident and had been used under normal household conditions. After I reported the incident, Samsung sent a technician to inspect the refrigerator. Following the inspection, Samsung informed me that the company wanted to retrieve the refrigerator for further investigation of the overheating and smoke-related incident. Since the incident occurred, I have fully cooperated with Samsungs process and preserved the refrigerator specifically because I understood the importance of allowing further investigation of a potential fire-hazard event involving a household appliance. During this time, my household experienced prolonged loss of normal refrigeration and freezer use, requiring temporary food storage measures and eventual purchase of a replacement refrigerator. Samsung later offered me a prorated refund of $433.16, conditioned upon signing Terms and Conditions that included a broad release of all current and future claims related to the incident. I informed Samsung that