Product
Pixel 8 Pro 128 GB
Category
Phone
Report number
20260529-70DF7-2147318383
Ownership age
About 23 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20260529-70DF7-2147318383. Severity: Incident, No Injury. Product: Pixel 8 Pro 128 GB (Google Pixel 8 Pro - Obsidian, 128GB). Incident: Consumer reporting a lithium-ion battery safety issue involving a smartphone. While the device was charging using a google type c charging cable, the battery overheated, bulged and cracked the back glass of the phone raising a fire risk. The device was used by them (adult) only for personal use and had never been dropped or did not have any damage before the incident. No physical injury occurred at this time, but they believe the condition created a potential safety hazard because lithium-ion battery swelling can lead to overheating, smoke, or fire. They contacted support multiple times and provided photos, device information, and other requested documentation. Company acknowledged battery-related issues on certain models through extended repair/replacement programs but informed their specific model was not covered and that they would need to pay for repair despite the apparent battery safety issue.
Official report number: 20260529-70DF7-2147318383. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.