SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20260604-7E09F-2147317940. Severity: Incident, No Injury. Product: Schumacher Sj1583 (Schumacher SJ1583 jump starter). Incident: Walmart is acting in BAD FAITH. I bought a battery jump starter, it was delivered damaged, the 110 VOLT AC plug to charge it is broken, it is loose, you cannot plug it in and it's supposed to retract into the case, it remains exposed at all times, potentially a SHOCK HAZARD. It is part of the case, not fixable. It also has a DC battery in it, it may be live at all times. The wiring's got to be correct. Walmart keeps wanting me to return it by mail, I responded I don't have a box, the original shipping box is damaged, the listing says "return to the store with 90 days", I told them I don't have a box or packing so I agreed to take it to the closest store, 135 miles away, but At the store I spent 45 minutes at the customer service counter with online customer service on speakerphone, they said the item is "not returnable". This is not a Marketplace item but something they stock at the store. They could have done an exchange right then. When I got home I realized there was something leaking out of the charger. This model, although available with a solid state battery like a cell phone, has a LEAD ACID BATTERY like the one in your car. The leak caused damage to my clothes, the carpets, floor mats, anything it touched. It is now HAZARDOUS WASTE. They keep wanting me to either mail it or return it to the store again anyway. It is against the law to mail it, I'm not sure if it's within the law to transport it, but I don't want to risk personal injury. This should have never been mailed. The shipping box was unusable because it had no structural integrity, I realize now because par