SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20260609-3059A-2147317389. Severity: No Incident, No Injury. Matched catalog product: Samsung Galaxy S25 Ultra. Incident: On May 7, 2026 at approximately 4:00 AM, after a forced [REDACTED] software update, the Samsung Galaxy S25 Ultra began catastrophic thermal runaway. Developer tools and options were removed. I monitored it closely throughout the day with screenshots and videos as the battery percentage climbed higher and higher, eventually reaching 152%. Camera and USB functions failed. Red warning lights appeared as catastrophic failure occurred. I barely managed to power it off and threw it into the yard for safety. When [REDACTED] County Hazmat arrived, we observed that more than 50% battery had drained while the device was powered off after the runaway. Hazmat classified it as Level 9 Hazardous Material. The county was not equipped to store it as evidence, so the only options were to destroy it or leave it with us. It remains stored safely outdoors as evidence.A second S25 Ultra was delivered via [REDACTED] using a forged signature ([REDACTED]County Sheriff Report #[REDACTED]). [REDACTED]has continued a 39+ day pattern of harassment, sending additional [REDCATED] packages on June 4, 5, 8, and 9, and demanding that I personally mail the hazardous device in its unopened box, despite my repeated written refusals. [REDACTED] had promised a non-Samsung replacement during a May 7 call after the FCC served them (Ticket #[REDACTED]). Every [REDACTED] location and their 800# refused to accept it. The entire household is terrified of the device no one dares touch it. I had to purchase my own safe [