SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260612-06476-2147316979. Severity: No Incident, No Injury. Product: General Electric profile Prf700ayfs (This is a GE stove profile, electric). Incident: We purchased a GE stove from Lowes in May 18 2026, product number PRF700AYFS. Serial number GD1961132Q. Within a week it felt like when we used the high low and medium settings, on the front burner, the low and medium seemed to be running rather high..Within a few days, the low and medium settings would not respond whatsoever to a low and medium directive, But went directly to extremely high. bypassing the directions altogether, jumping immediately to the highest heat, and I think its even beyond the high setting as it looks like theres actual steam coming out of the top of the stove. The lowest setting seems to surpass even a normal high temperature. Seeing as it has an uncontrollable temperature setting, we felt that it presented a potential fire hazard, and we called Lowes. They told us to call GE because it was outside of Lowes 48 hour return policy but well within 30 days of purchase. GE told Lowes to get an RA number from it. But Lowes then called us and told us they would not be getting an RA number until a GE tech was sent out to our home in order to inspect the machine, and we needed to get this stove out of the house because we felt it poses a potentially serious liability Now we have to wait a full week for GE to actually send a check out, get back to Lowes on their answer, and finally decide what to do So we are consequently sitting with a product that arrived defected and potentially very dangerous. We are absolutely caught between GE policy and low policy, with a fire hazard in our home. In purchasing this. Lowes literature states that it has a strict 48 hour