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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Hart HLPM08VNM

Category

Home & Garden

Report number

20260613-5E79A-2147316862

Ownership age

About 5 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260613-5E79A-2147316862. Severity: No Incident, No Injury. Product: Hart HLPM08VNM (This product is HART 40V brushless mower with an 18 inch deck.). Incident: I was using a 40 mower from HART. On about the 5th use it shorted out and shut off. Upon investigating I found the main power wire from the battery dock was pinched and exposed by a screw in the manufacturing process. This short cause my emergency key to stop working and the bail handle now fails to shut off the mower and the battery had to be removed to shut it off. I reached out to HART to get this resolved as it was a clear manufacturer and safety issue as I fear it could catch fire, for weeks now I have been met with delayed responses that I have to force, and now being completely ignored for over a week, they want me to waste a three hour trip to take it to get diagnosed when the issue is evident or pay shipping to get it sent there. I have not been able to cut my grass in weeks because of this. I gave them a formal 48 hour notice to get this resolved or I would take other measures to ensure it does.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260613-5E79A-2147316862. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.