SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260618-C46DA-6104761. Severity: Incident, No Injury. Product: shark HV371 (shark rocket vacuum). Incident: On August 25, the customer reported that their vacuum unit powered on by itself without any user interaction. Shortly after turning on, the device produced smoke and visible flames. The vacuum became non-functional as a result of the incident. Following this report, the company provided the customer with a replacement unit. On June 26, the replacement vacuum experienced the same malfunction, turning on independently, followed again by smoke and flames, leading to a second device failure. The customer reports no unusual use or modifications to either unit. Hazard Description: Uncommented device activation Electrical overheating Smoke emission Presence of flames Complete device failure The consumer is requesting that this product be considered for recall, stating that the repeated malfunction poses a serious fire hazard. According to the consumer, two separate units of the same product have exhibited the same dangerous behavior�turning on without activation, producing smoke and flames, and ultimately failing. Given these repeated incidents, the consumer believes that the product represents a risk to public safety and asserts that the issue should be formally addressed by the appropriate authorities.