Product
Breville BES878BSS
Category
Kitchen Appliance
Report number
20260619-19830-2147316156
Ownership age
About 61 months to failure (from purchase date when reported)
Failure type
Electrical shock / short
Incident narrative
SaferProducts.gov consumer incident report 20260619-19830-2147316156. Severity: Injury, No First Aid or Medical Attention Received. Product: Breville BES878BSS (Breville Barista Express Pro espresso machine, model BES878BSS, in brushed stainless steel. This is a countertop semi-automatic espresso machine with an integrated conical burr grinder, a stainless steel outer casing, a removable water tank, drip tray, and bean hopper. It measures roughly 13 inches wide, 16 inches deep, and 16 inches tall, and weighs approximately 23 pounds. Serial number A1BUAESA210600313, batch code 2106. It was purchased on May 30, 2021 from Seattle Coffee Gear via Amazon Marketplace. The product is used to grind coffee beans and brew espresso, and operates on standard household 120-volt power through a grounded plug.). Incident: On 6/7/2026, while cleaning behind my Breville Barista Express Pro espresso machine, model BES878BSS, serial A1BUAESA210600313, batch code 2106, my chest came into contact with the front of the machines outer metal casing and I received a strong electric shock. The sensation was comparable to a forceful blow to the chest. At the time, the machine was plugged into a properly grounded kitchen outlet, as it always had been, and was switched off. I was wearing shoes, standing on a tile floor, and using a dry paper towel to remove dust. No water or liquid was involved. The machine had been in normal use for approximately five years, purchased May 30, 2021, with no prior incidents. A properly functioning grounded appliance should not deliver a shock through its external casing, which indicates a possible internal electrical fault such as a compromised ground connection or a live component contacting the chassis. I did not require medical attention but found the incident alarming. I have unplugged the machine and have not used it since. I reported the incident to Breville, case number [REDACTED], and the unit is being sent to Breville for diagnostic inspection. I am fil
Official report number: 20260619-19830-2147316156. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.