SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260622-F9E78-2147315752. Severity: Incident, No Injury. Product: ZEFIORA V12 (ZEFIORA V12 electric bicycle, black, sold exclusively through Temu.com. Equipped with lithium-ion battery pack, BMS system, electric motor, and charger. Advertised range 80 miles. Actual range 23 km.). Incident: I purchased a ZEFIORA V12 electric bicycle from Temu.com (Whaleco Inc.) on March 16, 2026 (Order No. [REDACTED]) for USD 705.61. The bicycle was delivered on April 7, 2026. I am 64 years old. I am reporting multiple serious product safety violations that pose an imminent fire, explosion, and personal injury risk to U.S. consumers. VIOLATION 1 - FALSE UL CERTIFICATION CLAIM (Most Serious) The product listing on Temu.com explicitly stated UL Certification with the UL logo displayed as a product feature, alongside BMS Intelligent Safety and 80 MILES Long Range. Upon delivery and physical inspection of the battery pack, individual lithium-ion cells, BMS board, and charger unit, NO UL 2849 certification mark was found anywhere on any component. UL 2849 is the mandatory federal safety standard for e-bike electrical systems sold in the U.S. The physical mark is legally required on the certified product. Its absence renders the product legally uncertified regardless of any paperwork claim. This constitutes a false safety certification. The product was sold under deliberately fraudulent safety representations that endanger every consumer who purchased it. VIOLATION 2 - BATTERY MANAGEMENT SYSTEM (BMS) FAILURE AND FIRE HAZARD The advertised battery range was 80 MILES (approximately 128 km). The actual range after a full charge was 23 kilometers, less than 18 percent of the advertised minimum. This is not a calibration issue. It is diagnostic of BMS failure. A malfunctioning BMS creates the following direct safety hazards - (a) uncontrolled overcharging of individual lithium cells crea