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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF28HMEDBSR

Category

Kitchen Appliance

Report number

20260623-5FE51-2147315508

Ownership age

About 106 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20260623-5FE51-2147315508. Matched catalog product: Samsung RF28HMEDBSR. Source model text: RF28HMEDBSR AA. Incident: My Samsung French Door Refrigerator (Model RF28HMEDBSR/AA, Serial 065L43BJ600447J, manufactured June 2017) experienced a complete compressor failure at approximately 7 years of age. The refrigerator stopped cooling entirely while the internal temperature display continued to show normal temperatures (35F), creating a false sense of food safety. The actual interior temperature was significantly warmer, posing a food spoilage and potential foodborne illness risk.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260623-5FE51-2147315508. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.