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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

GE JBS360RTSS

Category

Kitchen Appliance

Report number

20260624-7D9FD-2147315370

Ownership age

About 19 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260624-7D9FD-2147315370. Severity: No Incident, No Injury. Product: GE JBS360RTSS (GE 30-in 4 burners 5.0-cu ft Freestanding Electric Range ( Stainless Steel ) Item #5149739 | Model #JBS360RTSS). Incident: I purchased a GE FreeStanding Range December of 2024. In November of 2025, the control panel melted and almost caught fire. It was smoking and I had to get it serviced. When the technician came on site he said it was very dangerous and showed me where it melted. He said it could have caught my home on fire and that if this ever happened again, I should completely unplug the device to ensure no more melting occurs. He replaced the control panel in December 2025, after waiting for the new control panel to come in. Today, June 24th 2025 the control panel again began melting (visible by the same smoke and smell) and I immediately unplugged it. I am now out of warranty and will be contacting GE but this is a VERY dangerous device that could burn down someone's home! It is occurring when the oven is on and there is nothing on the stove. Someone could easily walk away and not notice this.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260624-7D9FD-2147315370. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.