SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260701-4515E-6133755. Severity: Incident, No Injury. Product: Samsumg galaxy A145 GB (Telephone.). Incident: The consumer reports significant battery safety defects with two Samsung telephones purchased in 2024. According to the consumer, both devices began exhibiting the same malfunction in March 2026. The lithium-ion batteries began overheating and swelling, causing the screens to lift and separate from the device housing. The consumer is aware that Samsung has had knowledge of similar issues, but no recall has been issued for this model. The consumer contacted Samsung�s claims department several weeks prior to July 1, 2026. Samsung requested that she mail the device to them for inspection and repair. The consumer declined this request due to concerns that mailing a swelling lithium-ion battery presents a fire hazard. The consumer then emailed Samsung�s CEO expressing these concerns. On June 30, 2026, a Samsung representative, identified as a �case manager,� contacted the consumer regarding the complaint. She again requested that the phone be mailed in for inspection and offered compensation of 50 dollars along with a repair or replacement. The consumer declined, stating that the offer was unacceptable given the safety risk and the fact that the defect affects both of her phones. She reiterated that she is unwilling to mail a potentially dangerous device. On the morning of July 1, 2026, the consumer informed Samsung that she would not be sending the device. Later that day, [REDACTED] informed her that Samsung could take no further action. The consumer believes the defect constitutes a serious safety issue and that Samsung�s current remedy is inadequate. Due to the hazardous cond