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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HeyBike Cityscape Electric Bike 350W

Category

TV

Report number

20260702-8293D-2147314560

Ownership age

About 12 months to failure (from purchase date when reported)

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20260702-8293D-2147314560. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: HeyBike Cityscape Electric Bike 350W. Source model text: Ranger 2.0. Incident: I purchased a Hey Bike Ranger 2.0 model and the screws fall off the rear wheel randomly. I fell off the bike while riding resulting in roadrash. I replaced the screws and they fall out after every ride. I've also tried Locktight and they still fall out. The screws have fallen out three times and non repairable with new screws, as they fall out too. The bike is ridden for leisure and errands. Ridden on regular concrete trails and roads, no off road use. The company doesn't take it seriously although I've explained this can cause a serious injury or death.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260702-8293D-2147314560. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.